Whilst conducting Document Control Interviews with a client recently, I was ๐ฑ๐ถ๐๐ฎ๐ฝ๐ฝ๐ผ๐ถ๐ป๐๐ฒ๐ฑ ๐ฏ๐ ๐๐ต๐ฒ ๐ฟ๐ฒ๐๐ฝ๐ผ๐ป๐๐ฒ๐ ๐ฎ๐ฟ๐ผ๐๐ป๐ฑ ๐๐ต๐ฒ ๐ถ๐บ๐ฝ๐ผ๐ฟ๐๐ฎ๐ป๐ฐ๐ฒ ๐ผ๐ณ ๐ฏ๐๐ถ๐น๐ฑ๐ถ๐ป๐ด ๐ฐ๐น๐ถ๐ฒ๐ป๐ ๐ฟ๐ฒ๐น๐ฎ๐๐ถ๐ผ๐ป๐๐ต๐ถ๐ฝ๐.
๐๐ ๐๐ต๐ถ๐ ๐ฎ๐ฟ๐ฒ๐ฎ ๐ผ๐ณ ๐ผ๐๐ฟ ๐ฟ๐ผ๐น๐ฒ ๐ผ๐๐ฒ๐ฟ ๐น๐ผ๐ผ๐ธ๐ฒ๐ฑ? ๐ ๐ต๐ผ๐ฝ๐ฒ ๐ป๐ผ๐โฆ
As a Document Controller you are working in a position where you have a lot of contact with Clients and it is important to have a client centred approach. ๐
๐๐๐ข๐๐ข๐๐๐ง that businesses that develop long-term relationships generally make for greater success within their projects and they are more likely to receive repeat business! A client centred approach is should be one of your key marketing strategies!
๐ ๐ ๐๐ผ๐ฝ ๐ฏ ๐๐ถ๐ฝ๐ ๐๐ผ ๐ฒ๐ป๐ต๐ฎ๐ป๐ฐ๐ฒ ๐๐ต๐ผ๐๐ฒ ๐ฏ๐๐๐ถ๐ป๐ฒ๐๐ ๐ฟ๐ฒ๐น๐ฎ๐๐ถ๐ผ๐ป๐๐ต๐ถ๐ฝ๐ ๐ฎ๐ฟ๐ฒ:
๐ฃ๐ฟ๐๐ก๐๐ซ๐๐ง ๐๐ญ๐๐๐ฅ๐ฉ๐๐ค๐ฃ๐๐ก ๐๐ค๐ข๐ข๐ช๐ฃ๐๐๐๐ฉ๐๐ค๐ฃ -Timely, efficient communication should be a priority. In a project environment it is key to ensure clear and correct communication. Ensure that reports are accurate and deliver them in a timely fashion.
๐ง ๐๐๐๐ง๐ ๐๐ฃ๐ค๐ฌ๐ก๐๐๐๐ โOften when working with a client you may note that you have more experience and knowledge in terms of Document Control. This is your opportunity to share information that will help the client and this will also build trust and confidence.
๐๐ผ ๐๐๐๐ฃ๐ฉ๐๐๐ฃ ๐ ๐ฅ๐ค๐จ๐๐ฉ๐๐ซ๐ ๐๐ฉ๐ฉ๐๐ฉ๐ช๐๐ โThere is nothing worse than a โNegative Nancyโ on the project team. As overwhelmed as you may feel, itโs important to show a positive attitude to your clients. Enthusiasm and passion are appealing personality traits that people enjoying working with โ keep it positive.