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Enhancing Business Relationships ๐Ÿค๐Ÿป


Whilst conducting Document Control Interviews with a client recently, I was ๐—ฑ๐—ถ๐˜€๐—ฎ๐—ฝ๐—ฝ๐—ผ๐—ถ๐—ป๐˜๐—ฒ๐—ฑ ๐—ฏ๐˜† ๐˜๐—ต๐—ฒ ๐—ฟ๐—ฒ๐˜€๐—ฝ๐—ผ๐—ป๐˜€๐—ฒ๐˜€ ๐—ฎ๐—ฟ๐—ผ๐˜‚๐—ป๐—ฑ ๐˜๐—ต๐—ฒ ๐—ถ๐—บ๐—ฝ๐—ผ๐—ฟ๐˜๐—ฎ๐—ป๐—ฐ๐—ฒ ๐—ผ๐—ณ ๐—ฏ๐˜‚๐—ถ๐—น๐—ฑ๐—ถ๐—ป๐—ด ๐—ฐ๐—น๐—ถ๐—ฒ๐—ป๐˜ ๐—ฟ๐—ฒ๐—น๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€๐—ต๐—ถ๐—ฝ๐˜€.


๐—œ๐˜€ ๐˜๐—ต๐—ถ๐˜€ ๐—ฎ๐—ฟ๐—ฒ๐—ฎ ๐—ผ๐—ณ ๐—ผ๐˜‚๐—ฟ ๐—ฟ๐—ผ๐—น๐—ฒ ๐—ผ๐˜ƒ๐—ฒ๐—ฟ ๐—น๐—ผ๐—ผ๐—ธ๐—ฒ๐—ฑ? ๐—œ ๐—ต๐—ผ๐—ฝ๐—ฒ ๐—ป๐—ผ๐˜โ€ฆ


As a Document Controller you are working in a position where you have a lot of contact with Clients and it is important to have a client centred approach. ๐Ÿ˜


๐™๐™š๐™ข๐™š๐™ข๐™—๐™š๐™ง that businesses that develop long-term relationships generally make for greater success within their projects and they are more likely to receive repeat business! A client centred approach is should be one of your key marketing strategies!


๐— ๐˜† ๐˜๐—ผ๐—ฝ ๐Ÿฏ ๐˜๐—ถ๐—ฝ๐˜€ ๐˜๐—ผ ๐—ฒ๐—ป๐—ต๐—ฎ๐—ป๐—ฐ๐—ฒ ๐˜๐—ต๐—ผ๐˜€๐—ฒ ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€ ๐—ฟ๐—ฒ๐—น๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€๐—ต๐—ถ๐—ฝ๐˜€ ๐—ฎ๐—ฟ๐—ฒ:


๐Ÿ—ฃ๐˜ฟ๐™š๐™ก๐™ž๐™ซ๐™š๐™ง ๐™š๐™ญ๐™˜๐™š๐™ฅ๐™ฉ๐™ž๐™ค๐™ฃ๐™–๐™ก ๐™˜๐™ค๐™ข๐™ข๐™ช๐™ฃ๐™ž๐™˜๐™–๐™ฉ๐™ž๐™ค๐™ฃ -Timely, efficient communication should be a priority. In a project environment it is key to ensure clear and correct communication. Ensure that reports are accurate and deliver them in a timely fashion.

๐Ÿง  ๐™Ž๐™๐™–๐™ง๐™š ๐™†๐™ฃ๐™ค๐™ฌ๐™ก๐™š๐™™๐™œ๐™š โ€“Often when working with a client you may note that you have more experience and knowledge in terms of Document Control. This is your opportunity to share information that will help the client and this will also build trust and confidence.

๐Ÿ‘๐Ÿผ ๐™ˆ๐™–๐™ž๐™ฃ๐™ฉ๐™–๐™ž๐™ฃ ๐™– ๐™ฅ๐™ค๐™จ๐™ž๐™ฉ๐™ž๐™ซ๐™š ๐™–๐™ฉ๐™ฉ๐™ž๐™ฉ๐™ช๐™™๐™š โ€“There is nothing worse than a โ€˜Negative Nancyโ€™ on the project team. As overwhelmed as you may feel, itโ€™s important to show a positive attitude to your clients. Enthusiasm and passion are appealing personality traits that people enjoying working with โ€“ keep it positive.


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